Apple announces Magsafe out of warranty replacement program
This one concerns faulty Magsafe power adaptors that shipped with MacBook (13-inch Late 2006) MacBook (13-inch) MacBook Pro (15-inch Glossy) and MacBook Pro (17-inch).
In a rare turnaround Apple has acknowledged
in a tech support article that some Magsafe adaptors may be faulty and users may ‘may notice a separation of the white insulation on the magnetic end of the MagSafe adapter. Under continued use the cable may discolor and the rubber molding may become deformed.’
The good news if you are one of the affected users Apple will replace your Magsafe adaptor free-of-charge whether you are in your initial warranty period or not.
If you think your power adaptor is affected either take it into an Apple Authorised Reseller or book an appointment with a Genius at an Apple Store (obviously only an option for Sydneysiders for now.)
News of power related issues with Apple’s portable line up is becoming legendary. If you’ve got a good memory you’ll recall the 2006 MacBook Pro battery recall
and the 2004 battery recall
of Powerbook and iBook batteries
Users should be thankful that power and battery related issues are being addressed by Apple unlike other issues at the moment around iPhone 3G reception issues
and MacBook Pro graphics glitches
On a more positive note subscribers to Apple’s glitchy MobileMe service have as of this morning received yet another extension to their memberships — this time for an additional 60 days.
The note which reads: ‘We have already made many improvements to MobileMe but we still have many more to make. To recognize our users’ patience we are giving every MobileMe subscriber as of today a free 60 day extension. This is in addition to the one month extension most subscribers have already received. We are working very hard to make MobileMe a great service we can all be proud of. We know that MobileMe’s launch has not been our finest hour and we truly appreciate your patience as we turn this around.’
Maybe Apple is finally learning a thing or two about customer service?